| Q. |
How do I initiate the leasing process? |
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| A. |
As a reseller, you only need to submit your quote together with all the required documents as spelled out in How To Apply For Financial Assistance. |
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| Q. |
Can non-Acer products be under the leasing program? |
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| A. |
Yes, non-Acer products are allowed under our leasing programs. This includes hardware peripherals and selected software. |
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| Q. |
Are customer's financial statements needed to apply for leasing? |
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| A. |
Yes, we will require your customer's financial statements as part of our credit assessment. |
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| Q. |
Do I really care if my customers lease or buy? |
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| A. |
Yes! When your customers lease Acer products, they are likely to acquire a larger IT solution and continue to engage your services for future upgrades and purchases. This provides the opportunity for you to close more sales and to strengthen your relationship with your customer. |
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| Q. |
Should I leave it to my customers to find their own leasing? |
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| A. |
No. If you leave your customer to find their own leasing, you might lose the particular sale or even lose your valued customer. Customer always value convenience and by providing a value-added service when you introduce Acer Computer's leasing programs towards their IT acquisition, you are likely to be the preferred dealer who provides a complete solution in realizing your customers' IT needs. |
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| Q. |
Should I wait for my customers to request for leasing? |
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| A. |
No. Customers will assume you do not have a leasing program available unless you incorporate Acer Computer's leasing program as part of your sales proposal to the customer. With leasing, you will be able to present a more affordable buying alternative compared to a cash sale which will help you to close more sales. |
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| Q. |
How long does my customer have to wait to know the outcome of their leasing application? |
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| A. |
Upon receipt of your quote and the required accompanying documents, we are able to notify customer the outcome of the credit application within 3 working days' time. |
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| Q. |
When can I deliver my goods to my customer? |
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| A. |
Anytime after your customer has executed the necessary lease contracts |
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| Q. |
How long will the execution of lease documents take? |
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| A. |
We will arrange a convenient time with your customer for execution of the necessary lease contracts. Usually, a customer will only take a day to complete the execution process. |
| Q. |
Are there leasing services for non-Acer products? |
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| A. |
Yes, financing for non-Acer products such as hardware, peripherals and software is provided. |
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| Q. |
What documents are required? |
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| A. |
We will require the following documents together with a quotation :
 | Audited Financial statements for the last three financial years. |
| 6 months' bank statements (latest) |
| Security documents pertaining to bank credit facilities (if any) |
| Business Profile printout of your organization from the Registry of Companies and Businesses |
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| Q. |
Who provides insurance coverage for the lease equipment? |
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| A. |
Insurance coverage for the lease period covering the total purchase amount of the lease equipment will be borne by the customer. You can choose to buy insurance on your own or arrange to buy the insurance via Acer Computer (Singapore) Ptd. Ltd. at an attractive and competitive price. |
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| Q. |
Can I upgrade to a newer technology during the lease terms? |
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| A. |
Yes, if you take up a 36-month operating lease with us, you have the option to upgrade to newer technology after the 24th month of the lease period by giving us 60 days' prior written notice. |
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| Q. |
Can I cancel the lease during the lease term? |
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| A. |
All our lease are non-cancelable contracts. |
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| Q. |
Can I move the location of the lease equipment? |
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| A. |
Yes, you are allowed to shift the location of the lease equipment from the location specified in the Equipment Schedule provided you have obtained prior written consent. Thereafter, you would need to provide, if requested, documentary proof from your insurer stating the change in location of risk so as to protect your interest as a leasee. |
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| Q. |
When does my lease rental payments begin? |
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| A. |
Your lease rental payment begins on the Rental Start Date. Rental Start Date is the date upon which the lease equipment is delivered to the customer and the customer acknowledges receipt of the equipment. |
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| Q. |
What is the interest rate on my lease? |
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| A. |
Your lease rental is a periodic payment paid to the lessor for the use of the lease equipment. The lease rental is determined by the Lease Rate Factor and the equipment cost. |
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| Q. |
What is a Master Lease Agreement? |
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| A. |
A Master Lease Agreement states the general terms and conditions of your equipment lease contract. |
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| Q. |
What is an Equipment Lease Schedule? |
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| A. |
An Equipment Lease Schedule specifies the lease equipment, the financing amount and the lease term pertaining to the lease transaction. The Equipment Lease Schedule also incorporates the general terms and conditions of the equipment lease agreement by making reference to the Master Lease Agreement. |
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| Q. |
If I acquire more equipment over an extended period of time as and when the need arises, can I still lease? |
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| A. |
Yes, when you need to acquire more equipment at a later point in time, we will arrange with you to execute a new Equipment Schedule covering this new batch of lease equipment. |
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